Information We Collect

The nature of financial data interpretation means we need certain information to provide meaningful services. Here's what we collect and why it matters:

Information You Provide Directly

When you reach out to us or sign up for our services, you share information that helps us understand your needs:

• Contact details like your name, email address, phone number, and business address
• Business information including your company name, industry sector, and organizational structure
• Financial data you upload or share for interpretation and analysis purposes
• Communication preferences and service requirements you specify
• Payment information necessary for processing transactions (handled through secure third-party processors)

Information We Collect Automatically

Our website and services collect some technical information to function properly:

• Device and browser information including IP address, operating system, and browser type
• Usage data showing how you navigate and interact with our platform
• Log files that record system activity for troubleshooting and security purposes
• Cookies and similar technologies that remember your preferences and improve your experience

How We Use Your Information

We don't collect data for the sake of it. Every piece of information serves a specific purpose in delivering and improving our services.

We base our data processing on several legal grounds under Australian privacy law, including your consent, our contractual obligations to you, legitimate business interests, and legal requirements we must fulfill.

Data Sharing and Disclosure

Your financial information stays confidential. We don't sell your data to third parties. Period.

However, running a professional service means working with trusted partners in specific circumstances:

Service Providers and Partners

• Cloud hosting providers who store data in secure Australian data centers
• Payment processors who handle financial transactions on our behalf
• Technology vendors who maintain our platform infrastructure
• Professional advisors including accountants and legal counsel when necessary

Legal Requirements

Sometimes the law requires us to share information. We'll disclose data when legally obligated to do so, such as:

• Complying with court orders, subpoenas, or other legal processes
• Responding to requests from government agencies or regulators
• Protecting our rights, property, or safety, or that of our users or the public
• Investigating potential fraud or security incidents

In such cases, we'll only share what's legally required and will notify you when possible and appropriate.

Data Security Measures

Financial data demands serious security. We've implemented multiple layers of protection to keep your information safe:

Technical Safeguards

• End-to-end encryption for data transmission using industry-standard TLS protocols
• Encrypted storage systems that protect data at rest
• Regular security audits and vulnerability assessments conducted by independent experts
• Firewalls and intrusion detection systems monitoring for suspicious activity
• Multi-factor authentication requirements for accessing sensitive systems

Organizational Measures

• Strict access controls limiting who can view your data to authorized personnel only
• Comprehensive employee training on data protection and privacy practices
• Confidentiality agreements signed by all staff members
• Regular review and updating of security policies and procedures
• Incident response plans ready to activate if a breach occurs

Despite our best efforts, no system is completely secure. If we become aware of any unauthorized access to your data, we'll notify you promptly and take immediate steps to address the situation.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. Here's what you can do:

Access and Correction

You can request a copy of the personal information we hold about you. If anything's inaccurate or outdated, you have the right to ask us to correct it. We'll respond to access requests within 30 days and provide information in a commonly used format.

Data Deletion

You can request deletion of your personal information in most situations. We'll honor such requests unless we're legally required to retain certain data, such as for tax compliance or to resolve disputes. When we delete your data, we ensure it's removed from active systems and backups within a reasonable timeframe.

Objection and Restriction

You can object to certain types of data processing or ask us to restrict how we use your information. For example, you might want to opt out of receiving marketing communications while continuing to receive essential service updates.

Data Portability

Where technically feasible, we can provide your data in a structured, commonly used format that allows you to transfer it to another service provider.

How to Exercise Your Rights

To exercise any of these rights, contact us at info@beam-flare.com or call +61407629098. We'll need to verify your identity before processing requests to protect against unauthorized access. Most requests are fulfilled free of charge, though we may charge a reasonable fee for excessive or repetitive requests.

Data Retention

We don't keep your information longer than necessary. Our retention periods depend on the type of data and why we collected it:

• Active client data is retained for the duration of our business relationship plus any period required for legitimate business purposes
• Financial records are kept for seven years to comply with Australian tax and accounting regulations
• Marketing communications records are stored until you unsubscribe or request deletion
• Technical logs and analytics data are typically retained for 12 months
• Correspondence and communication records are kept for three years after the last interaction

When retention periods expire, we securely delete or anonymize data so it can no longer identify you. Anonymized data may be retained indefinitely for statistical and research purposes.

Cookies and Tracking Technologies

Our website uses cookies to function properly and provide a better experience. Here's what you should know:

Essential Cookies

Some cookies are necessary for the website to work. These remember your login status, maintain security settings, and keep track of your session. You can't disable these without affecting how the site functions.

Analytical Cookies

We use analytics tools to understand how visitors interact with our site. This helps us identify confusing navigation, broken features, and opportunities for improvement. These cookies collect aggregate data that doesn't personally identify you.

Managing Cookies

Most browsers let you control cookies through their settings. You can block cookies entirely, receive notifications when cookies are set, or delete existing cookies. Keep in mind that blocking cookies may affect website functionality.

International Data Transfers

We primarily store and process data within Australia using Australian-based service providers. However, some technology vendors we work with may have servers located overseas, particularly in jurisdictions with strong data protection laws similar to Australia's.

When data leaves Australia, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by the Australian Information Commissioner
• Transfers only to countries with adequate data protection laws
• Additional security measures beyond standard encryption protocols
• Regular audits of overseas partners to verify compliance with privacy requirements

If you have concerns about where your data is stored, contact us for specific details about data location and transfer safeguards.

Children's Privacy

Our services are designed for businesses and professionals, not children. We don't knowingly collect information from anyone under 18 years of age. If we discover that we've inadvertently collected data from a minor, we'll delete it immediately.

Parents or guardians who believe their child has provided us with personal information should contact us right away so we can remove it from our systems.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify active clients via email and post the updated policy on our website with a new effective date.

We encourage you to review this policy occasionally to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Making Complaints

If you believe we've mishandled your personal information or breached Australian privacy laws, you have the right to complain.

Start by contacting us directly at info@beam-flare.com. We'll investigate your complaint and respond within 30 days. Most concerns can be resolved through direct communication.

If you're not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC). They provide an independent review process for privacy complaints. Visit oaic.gov.au for information about lodging a complaint with the regulator.